Continuing the series of Things You Should Know About the Library, librarian Elaine Magusin shares additional Frequently Asked Questions.
Q: I had a student contact me after library hours stating that they were having trouble getting into one of the journal databases. Is there somewhere on the library web site that can help in this situation?
A: Yes. We have created a page called FAQ’s Regarding Remote Access to Journal Databases (http://library.athabascau.ca/help/proxy/faqproxy.htm). The information given on this page should be able to help solve most students’ problems. If not, please advise them to contact the library by email (firstname.lastname@example.org) , or by telephone: 800-788-9041. We will respond to their request as soon as possible.
Q: What type of information is available in the Help Centre?
A: The Help Centre (http://library.athabascau.ca/drc/help.htm) provides information on writing papers, citing references, effective Internet searching, doing research, our journal databases and e-books. The resources are both those created by AU librarians and those created by other institutions.