Vintage Voice

Unearthing classic articles from previous issues of The Voice Magazine.

Is your call really important to them?  Taking turns on both sides of the call centre desk.

Hang on to your scrotum.  Busby LeClair reveals MegaLog Corp’s sinister call centre strategy.  “You will…be required to explain your question/concern/comment/complaint to a minimum of six obviously bored and uninterested employees in a variety of departments unrelated to your predicament, including corporate catering, janitorial services, and our Australian Outback office.”  If Voice Mail Were Honest, November 4, 2005.

Hazel goes postal.  Columnist Hazel Anaka seeks tech help but loses herself in the call centre maze of Telus.  “I suspect these tech support people get more training in defusing angry customers, repeating the same scripted answers, and giving as little information as possible, than they do on actual tech stuff.” From Where I Sit – #@%$#@ Telus, April 28, 2006.

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